TERMS & CONDITIONS:

 

Your booking is only confirmed once deposit has been made, we cannot hold dates due to the many enquiries we receive daily. By paying the deposit you are agreeing to the terms and conditions set out below.

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If you wish to make changes to the booking this must be made in writing.

It may be required to change the menu due to availability of stock. When this happens we will inform you as soon as possible to agree an alternative.

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The total price agreed is subject to change due to inflation or a price increase of products. When this happens we will communicate this to you as soon as possible.

 

Deposits are payable as follows,

30% of the estimated cost for the catering must be paid upon booking.

We charge a handling fee of 15% for the organisation of additional services such as hire of equipment, marquee, entertainment or any other third party who provides services at your event.

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The balance of the catering will become due 3 days in advance of your event unless otherwise agreed in advance by The Chef Lopez Team.

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Dietary Requirements or allergies, Please let us know in advance if you or any of your guests have any dietary requirements or allergies. Chef Lopez Events are not responsible for any adverse reactions to our food if we have not been informed in writing before the event.

 

 

Our cancellation Policy  

Deposits are non-refundable.  We do not accept cancellations but do permit a one-off change of date.  Costings may need to be re-evaluated. All cancellations by the customer must be made in writing to Chef Lopez team as soon as possible.

The following charges apply,

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Cancellation with in one month will incur 50% of estimated cost

Cancellation with in two weeks will incur 75% of estimated cost

Cancellation within one week will incur 100% of estimated cost

 

Once booking is confirmed Chef Lopez Events are happy to accept any increases in guests numbers however no reductions will be possible.

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Where Chef Lopez  provides Staff, we will agree with you the level of staffing required and the hours.  If staff are required to stay beyond the agreed time, additional charges will be due.

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We require all clients to check the venue for any issues or damage and report it to the team member in charge on the day, before we leave. We will not be liable for any damage, breakages, loss or theft of property once we have vacated the venue. We will not accept responsibility for any historical damages I.e. Scuffs, markings, spillages, etc

 

Where Chef Lopez Events have hired equipment, should this be lost or damaged during the event the client will be responsible for any charges.

 

There is a travel fee of £1 per mile. We use Google maps to estimate the route and will use their suggested mileage. The travel fee will be in included in your total price.

 

Our services include:

• cooking and serving the food for a duration from 2 hours set up and prep time and 2 hours serving time 4 hours in total.

• additional hours will be charged at £250 per hour;

• If you have only booked our catering service we are solely there to cook and serve food and not assist you with your event ie setting up tables etc as this may delay service time and overall experience (unless otherwise agreed by us)

• We will provide high end biodegradable cutlery and plates

If you require crockery there will be a surcharge as we use an external company.